Technical Support Services
Malfunctions
All products marketed by Triplo W, Lda. have a warranty against manufacturing defects granted by the respective manufacturers.
Manufacturing defects are those that prevent the normal functioning of the equipment and that are proven to result from some defect attributable to the factory.
In the event of a breakdown, we ask you to send us the faulty equipment for analysis at our facilities.
We do not carry out on-site repairs/analyses.
The normal time for verification, analysis, possible repair or replacement is 8 working days
All equipment sold is, in the event of a breakdown, checked in Portugal and in case they are not repairable, they are replaced by new ones, according to the warranty that is active on the date.
The warranty will be excluded in the event of:
a) Abnormal use, inappropriate, or non-compliance with the technical specificities of the product.
b) Poor installation
c) Lack of product maintenance
Triplo W is not responsible for any malfunction caused by poor installation or careless maintenance
If a fault attributable to the warranty is detected, the equipment will be repaired, or replaced with new and returned, at no additional cost.
TriploW reserves the right to charge a fee for technical assistance in the event that there is no malfunction caused by a manufacturing defect and attributable to other reasons
PRICING
Description
Values
Servicing and configuration of out-of-warranty equipment
(or equipment under warranty that is returned for repair but does not present problems or that with problems it is proven that they were caused by misuse/installation) This figure does not include the cost of any spare parts
50.00€/h
VAT not included - Plus VAT at the legal rate in force
